Daycase UK, a subsidiary of Yeovil Hospital, has been assessed as ‘Good’ in its first ever review by the Care Quality Commission (CQC).
The CQC announced the official rating today (Wednesday, 8 August), following an inspection earlier this year.
Over three days, inspectors visited Daycase UK’s services in Yeovil Hospital and Yeatman Hospital in Sherborne. The overall ‘Good’ rating was comprised of a range of individual ratings for a number of standards, including leadership, care, and the responsiveness of services.
Reporting on their findings, the CQC inspectors said staff showed an ‘encouraging, sensitive and supportive attitude’ to patients and their next of kin, and were ‘caring, respectful and compassionate’. They also said that patients and their relatives spoke highly of the care they received, and remarked on the safety track record of services.
The CQC noted that the environment sometimes comprised staff’s abilities to provide optimal service to patients, which had already been identified as area for improvement.
Alison Giles, CQC Inspection Manager for the South West said:
“This is the first time we have inspected both services since they were registered in March 2017. We found a strong leadership team that had skills, knowledge and integrity to lead the service.
“There was a culture of openness, candour and honesty amongst staff, who felt valued and empowered to suggest improvement initiatives and raise concerns if they needed to.
“There were areas where the Trust needed to take further action to improve its services and we will be returning to inspect in due course. We will continue to monitor the safety and quality of services through our continuing relationship with the Trust and our regular inspections.”
Yvonne Thorne CQC Registered Manager for Daycase UK, said:
“Since forming Daycase UK we have been continuing to focus on providing patients with good, safe care and the best possible experience and outcomes.
“Receiving the ‘Good’ rating from the CQC shows that we are getting things right. It’s testament to the skills, experience and hard work of staff that we have established such stable foundations upon which to build services for the future.
“There are always opportunities for improvement, and these reports provide us with valuable, independent insights which help to focus us on those areas where we can provide an even better service to patients.”
Daycase UK was formed on 1 March 2017, and is a partnership between Yeovil Hospital and Ambulatory Surgery International. It is 70 per cent owned by Yeovil Hospital. Last year (April 17-March 18), it carried out more than 18,000 day case procedures across both sites
To see the full Daycase UK reports, click https://www.cqc.org.uk/provider/1-3256040454
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